Last updated October 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.
All our clients are very important to us, that’s why SASTRA SERVICES (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://sastra.in (“Website”).
The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or item bought on our Website by You.
This Refund Policy is governed by our Terms of Services.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email support@sastra.in, phone +91 4042309293 or other contacts provided below.
This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.
Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.
Please return the goods to us by sending to the address:
SASTRA SERVICES,
+91 4042309293,
Flat No.503, Block C,
The Lawnz Apartments,
Kokapet, 500076,
Telangana, India
In case of the return of the goods, we will cover the return shipping costs.
You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund.
Once the Goods have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.
If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
Defective goods
In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at help@sastra.in within 3 days upon purchase and provide detailed information, such as:
When submitting a complaint, You must indicate how You wish the claim to be resolved:
The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).
All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@sastra.in to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Sastra Services
Attn: Returns
RMA #
Flat No.503,
Block C,
The Lawnz Apartments
Kokapet
Hyderabad, Telangana,
500076.
India
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (14) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
The following items cannot be returned:
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
+914042309293
support@sastra.in
Only Physical Goods which are returnable are allowed for return and refund
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+914042309293
support@sastra.in
