Privacy Policy (Sastra Innovations)

Last updated: 18 December 2025

This Privacy Policy explains how Sastra Innovations ("Sastra", "we", "us") collects, uses, shares, and protects information when you visit sastra.io (the "Site"), use our contact forms, or interact with our on-site chat (the "Chat").

Some pages on this Site may link to our product websites. Those websites may have their own privacy policies. This policy applies only to sastra.io unless we clearly state otherwise.

1) Information we collect

A. Information you provide

When you use our forms or Chat, we may collect:

• Identity & contact details: name, work email
• Professional details: company, role/title
• Inquiry details: use case, requirements, budget range, timeline, notes/messages
• Files you upload: RFPs, briefs, documents, or other attachments submitted through our contact form
• Scheduling details: information you submit when you choose to schedule a meeting via Google scheduling pages (hosted by Google)

B. Information collected automatically

When you browse the Site, we may automatically collect:

• Device and log data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps
• Usage data: how you navigate and interact with the Site and Chat
• Cookies and similar technologies: used for basic site functionality, performance, analytics, and improving user experience

2) How we use your information

We use information to:

• respond to inquiries and provide consultations or requested information
• qualify leads and route requests to the right internal team
• operate and improve the Site and Chat (performance, reliability, troubleshooting)
• enable scheduling when you choose to book a meeting through Google scheduling pages
• maintain security and prevent fraud, abuse, and unauthorized access

3) How we share information

We may share information with:

• internal recipients to respond to your request
• service providers that help us operate the Site/Chat under appropriate confidentiality obligations
• Google when you use appointment scheduling links or experiences (your data is processed under Google’s policies)

We do not sell personal information.

4) Chat-specific notice

Our Chat acts as a first responder. It may:

• provide brief answers to your questions
• ask for details to qualify your inquiry (name, work email, company, role, use case, budget range, timeline)
• store a chat transcript to maintain continuity and improve responses

We do not intend to make legal or similarly significant decisions about you solely through automated means.

5) Cookies and analytics

We use cookies and similar technologies to:

• keep the Site functioning
• understand Site performance and usage trends
• improve content and navigation

You can typically control cookies through your browser settings. Blocking some cookies may impact Site functionality.

6) Data retention

We retain information only as long as reasonably necessary for responding to your inquiry, maintaining records, enforcing agreements, and meeting legal/security requirements.

Typical retention (adjust as needed):

• inquiry/contact data: up to 24 months after last interaction
• chat transcripts: up to 24 months after last interaction
• uploaded files: up to 24 months after last interaction (or earlier if no longer needed)
• security logs: retained for a limited period for security and troubleshooting

We may retain information longer if required by law or for legitimate legal/security needs.

7) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system can be guaranteed 100% secure.

8) International data transfers

If you access the Site from outside India, your information may be processed in other countries where we or our service providers operate. We take steps designed to ensure appropriate safeguards consistent with applicable law.

9) Your rights and choices

Depending on your location and applicable laws, you may have rights such as access, correction, deletion, restriction/objection, portability (where applicable), and withdrawal of consent (where processing is based on consent).

10) Grievance and privacy requests (no public email)

To request access, correction, deletion, or to raise a privacy concern/grievance:

• Use the Contact page and choose “Privacy request / grievance”, or
• Use the Chat and ask to “Raise a privacy request / grievance”.

We will verify your request and respond within a reasonable timeframe and as required by applicable law.

11) Children’s privacy

The Site is not intended for children. If you believe a child has provided personal data to us, contact us via the Contact page or Chat to request deletion.

12) Third-party links

The Site may link to third-party websites (including product sites). Their privacy practices may differ. We are not responsible for external sites.

13) Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date and, where appropriate, provide additional notice.